Frequently Asked Questions
Find answers to the most frequently asked questions
Here are answers to the most frequently asked questions from our guests
Have questions?
What are the check-in and check-out times?
Check-in is from 2:00 PM and check-out is until 12:00 PM. Late check-out is subject to an additional fee of 3 EUR (5.87 BGN) per started hour.
Is there free parking?
Yes, we offer free and secure parking for all our guests.
Are pets allowed?
Please contact us in advance to discuss the possibility of accommodation with pets. Depending on the size and type of animal, there may be restrictions.
Do you offer breakfast?
Yes, we offer breakfast in our restaurant. You can add it to your reservation or order it on-site.
Is there WiFi in the hotel?
Yes, we provide free high-speed WiFi in all rooms and common areas.
How far is the hotel from the center of Veliko Tarnovo?
The hotel is located a few minutes by car from the center of Veliko Tarnovo and main attractions such as Tsarevets Fortress.
Is there a conference room?
Yes, we have a modern conference room suitable for business meetings, seminars, and events for up to 50 people.
What payment methods do you accept?
We accept cash payments (BGN and EUR) and bank cards (Visa, Mastercard). Bank transfer is also possible for advance bookings.
How far is Arbanasi from the hotel?
Arbanasi is about 5 km from the hotel, which is approximately 10 minutes by car.
What are the cancellation conditions?
Free cancellation is possible up to 48 hours before the check-in date. Cancellation at a later time may incur a fee. Please contact us for the specific conditions of your reservation.